2/8/2024 0 Comments Vp sales 30 60 90 day planHave one-on-one meeting with each of them and learn about their goals, strengths, weaknesses, and areas they feel they and the team can improve on. Your team is the backbone of your company’s CS department, so within your first month on the job, getting to know and understand them is critical. This is also your chance to sit in on the customer calls as a guest. Understand their needs, grievances, and even any suggestions they’ve supplied to your CSMs. One of the biggest areas where you can have a major impact on your organization as a new VP of customer success is retaining existing customers. A basic outline of your customer is enough to then dig in deep to understand their expectations when using your product. This will help you understand the needs of your customers. During this time, you try to get a clear understanding of the product your company is selling. The first month is when you get acquainted with the company culture. To help you succeed in your new role, we’ve prepared a roadmap specifically for you to accomplish what you need to do in the first 90 days as a new VP of Customer Success.Īnd at the end, you’ll have a better understanding of what needs to get done so that you can lead your department!įirst-30 days: Laying a solid foundation for your future empire Your chance to get acquainted with the company culture But you’re probably wondering: What’s next? How and where do I start? Congratulations on reaching the pinnacle of customer success in your organization.
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